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FAQ

Frequently asked questions

We want to make a reservation, will we be charged immediately? 

Nothing is charged on your credit card when you book. 

How to proceed for the payment?

We will send you an payment link by email the day before arrival . 

If you want to pay differently (bank transfert, cash, etc.), please inform our services per mail, or mention it on the “special requests” section when you make your reservation.

Is it possible to cancel the reservation free of charge?

Absolutely. Cancellation is completely free until 2 days before arrival.

We want to pay in cash directly on site, is it possible?

Yes. Just mention it in the “special request” section when you make your reservation.

Do we have to pay for cleaning fee?

No. With 123HOME.FR all is included on the price.

Did a deposit is needed?

Yes. A payment link is send by email the day before arrival. The safety deposit is refund by credit card if all our policy conditions are respected.

How to reach our flat day of arrival?

All our rentals have a self-check-in access by codes. All the access informations will be the day of arrival.

You will be able to check-in between 3PM or 4PM (depend of the apartment choice).

 Did a parking spot is provided?

Yes. For all our apartment, a safe parking in basement is provided 

How to reach our flat from the Disneyland train station?

That is depend of witch flat you book. For most of them it’s only 10min walking. Only for the “Park side” apartment,  you will need to take public transportation 10min (bus front of the train station). 

At what time the check-out is?

The hour of check-out depend of the apartment choice. Please look at the description of the flat wanted.

Did the sheets, towels and linen are included?

Yes. All is included for free.

Did the pets are allowed?

No. Our friends the animals are not allowed on the locations for hygiene reasons.

Can we smoke on the location?

No. All our apartments are non-smoker.

Did an equipped kitchen is provide on the flat?

Yes, all our flat have a full equipped kitchen to prepare your meal.

Our location is close to Disneyland?

Yes of curse. All our location are very close from the Disneyland parks and the valley shopping. 

Our apartments are located between 500m to 3 km maximum from the attractions parks.

How to reach the biggest mall of Europe and the valley village from my flat?

It’s depend of witch location you rent. Some apartments are located at 50 meters only! 

Please look at the map located on the flat description to look where this one is located. 

Don’t worry if you don’t have car. The public bus or train are available from all our rental!

Do we have an easy access to the public transportation?

Yes you will. All our rental are located at the foot of the public transportation, to make your stay easy.

Where are located all the amenities ?

At the foot of all our locations. Baker, supermarket, ATM, bar, etc. could be reach very easily!

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