It depends on the rate you chose. With our prepaid rate (the cheapest), you receive a secure payment link right after booking and pay the whole stay straight away. With our standard rate, you receive a secure link 3 days before your arrival: it places a bank pre-authorisation for the stay plus the deposit. On your departure day, if everything went well, we only charge the stay and the rest is released automatically.

Yes, if you chose a free cancellation rate: you can cancel at no cost up to 3 days before arrival. If you booked directly with us, you can cancel in one click from your confirmation email. If you booked through another site (Booking.com, Airbnb, Expedia…), please cancel on that site.

Yes. Just mention it in the “special request” field when you book. A bank pre-authorisation is still requested for the deposit. You pay the stay in cash or with holiday vouchers (chèques-vacances) at the end of your stay, and we email you a receipt.

No. Final cleaning, bed linen and towels are included in the price you see. No hidden fees.

Yes. It is a simple bank pre-authorisation: nothing is charged for the deposit. With the standard rate it is included in the link sent 3 days before your arrival. With the prepaid rate, you receive a link for the deposit only on your arrival day. On your departure day, if the apartment is left undamaged and there were no noise complaints, the deposit is released automatically (the delay before it disappears from your account depends on your bank).

On Airbnb, nothing to do: everything is handled by Airbnb, with no payment to us. On Expedia (or Booking.com), 3 days before your arrival you receive a secure link for a bank pre-authorisation covering the fees still due to us, the tourist tax and the deposit. On your departure day, we only charge the fees and the tourist tax; the rest is released automatically.

From 4 pm. Check-in is self-service, so you can arrive at any time after that, even late in the evening.

Your access codes are emailed to you on your arrival day at 4 pm, once the payment and deposit are complete. Tip: settle your payment link a few days ahead so your codes arrive on time.

Check-out is by 11 am. The exact time for your apartment is shown in your booking confirmation.

Sometimes, depending on the arrivals and departures planned that day. Write to us a few days before your stay and we will do our best.

Yes, free, secure underground parking (maximum height 2 m) for all our apartments, except the Guesthouse and Suite & spa XL.

Yes, bed linen and towels are provided at no extra cost. Your beds are made when you arrive.

Yes, every apartment has a fully equipped kitchen, except the Guesthouse.

Sorry, pets are not allowed, for hygiene reasons and out of respect for guests with allergies.

No. All our apartments are strictly non-smoking, including on balconies.

Our apartments are between 500 m and 3 km from the Disneyland® Paris parks. The map in each apartment’s listing shows its exact location.

Some apartments are within walking distance. For the others, buses leave from right in front of the station, and every apartment is less than 200 m from a bus stop.

Yes. Val d’Europe and La Vallée Village are a few minutes away: on foot for some apartments, by bus for the others.

All our apartments are close to public transport. The RER A takes you from Val d’Europe or Marne-la-Vallée – Chessy to central Paris in about 40 minutes.

Yes: bakery, supermarket, cash machine, restaurants and bars are right next to each apartment.